uebcare - automobile customer care and satisfaction analytics platform
Development of a customer care and satisfaction analytics platform, oriented for the automobile area.p>
It allows the creation of surveys with various metrics for evaluate the customer satisfaction. Tickets and Tasks can be created automaticaly based on the client answer to each question, so the issue can be quicky resolved.
The surveys are made by phone by call center operators and the results are registered in the application. The administrators can then see a couple of stats and reports about the answers given and the satisfaction level.
This application is used by brands like Bmcar, Gamobar, Filintomota and more.
I have also developed some modules and custom functionalities for specific clients.
- Symfony (1.4)
- HTML and CSS